Return Policy

Return & Refund Policy

At UNTMART, we strive to deliver high-quality eco-friendly products and a smooth shopping experience. If you're not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

• Returns are accepted within 7 days from the date of delivery.

• Items must be unused, undamaged, and in original packaging.

• Proof of purchase (order ID or invoice) is required to initiate a return.

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or bulk orders

• Products used or not in original condition

• Clearance or sale items (unless damaged)

3. How to Initiate a Return

To start a return, please contact our support team:

• Email: rsenterprises.unt@gmail.com

• Phone:  9220505003

• Provide order ID, reason for return, and product images (if applicable).

Once approved, we will share the return address and instructions.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to the original method of payment within 5–7 business days.

• Shipping and handling charges are non-refundable.

5. Damaged or Defective Items

• If you receive a damaged or incorrect product, please notify us within 48 hours of delivery.

• Share photos of the damaged item and packaging for a faster resolution.

• We may offer a replacement or full refund based on the situation.

6. Exchange Policy

• We currently do not offer direct exchanges. To get a different product, please return the original item and place a new order.

7. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

• We recommend using a trackable shipping service to ensure the item is returned safely.